Webhooks

Use webhooks to get notified about payment events.

What is a webhook

Webhooks are a very important part of our payment process. We use webhooks to share information about an event that happened. These events could range from transactions updates to fraud rule triggers.

For security reasons the event details we send to you contain only a very small portion of information about that particular event.

Type of webhooks

• Transaction updates
• Refund updates
• Chargeback updates
• Tag rule trigger
• Anti fraud rule trigger
• Subscription updates

Sample webhook

This is a sample webhook for a transaction update:

{
    "type": "transaction",
    "id": "c3c5ee57-25bd-4e98-b328-809417924f1d",
    "status": "SETTLEMENT_REQUESTED"
}

Webhook parameters

Field	Optional	Description
type	no	Type of item this webhook is connected to Options: transaction, refund, chargeback, cardlink, validationruleset, report_generated, subscription
id	no	Item ID of the item this webhook is connected to
status	yes	The status change this webhook communicates Options are based on type; transaction: INITIATED, IN_PROGRESS, PENDING, AUTHORIZED, SETTLEMENT_REQUESTED, SETTLEMENT_COMPLETED, DECLINED, FAILED, UNKNOWN, ABANDONED, CANCELLED, AUTHORIZATION_VOIDED refund: PENDING, PROCESSED, CANCELLED, FAILED, HOLD, UNKNOWN chargeback: OPEN, IN_DISPUTE, WON, LOST, CANCELLED cardlink: CREATED, INITIATED, DONE, CANCELLED, EXPIRED subscription: CREATED, ACTIVE, PAST_DUE, EXPIRED, CANCELLED, COMPLETED
status_reason	yes	Status reason details. Example; the reason why a transaction has been declined
amount	yes	The item amount in cents Only available when type in: transaction, refund, chargeback
merchant_reference	yes	Reference specified by the merchant to identify the transaction Only available when type is transaction
paymentlink_id	yes	ID of the paymentlink used to create this transaction Only available when type is transaction
subscription_id	yes	ID of the subscription used to create this transaction Only available when type is transaction

Integrating webhooks

You can configure transaction, refund and chargeback webhooks via the payment profile object.
See: API documentation.

Alternatively, it's possible to set the webhook url per transaction (Start transaction).
Transaction field: webhook_transaction_update.

Receiving a webhook

When the webhook is sent to the merchant's URL we expect the merchant's server to respond with a status code 200 - OK.

If the webhook is not successfully received we will make 11 attempts to resend the webhook in:
1m, 2m, 4m, 8m, ... 1024m(~17h).

Validating a webhook

To ensure that the Webhook originated from PSP PRO, all our Webhooks are digitally signed.

Read more about webhook signature verification